The real estate agent is the one who rented us the property, we have never met the landlord as she lives in another part of Auckland or something. So we have dealt with the real estate agent the whole time. (she isn't the property manager on this property, just finds tenants) During the year that we were there, we never had any inspections etc and when we were thinking of moving out, we contacted the real estate agent and sussed it out with her, she came and inspected and was please with the state of the house etc and understood why we wanted to move. (unhealthy living conditions - everytime it rained it soaked through the concrete deck of the flat upstairs and 'rained' in our lounge, also black mould grew on every concrete surface - most of the house) The Landlord reckons she didn't know we had moved out and hadn't even noticed that our rent payments had stopped. I have told her that in order to get our new place we had to borrow money for another bond and letting fee etc and now we really need to pay the money back.