Im dont mean to give you a hard time but it comes back to the same old thing.
Double or tripple the price and you can afford to pay more
another angle is that who in this world think they are being paid what they are worth?
"know my knowledge is worth" at least $500 per hour and when I get that it will be worth $1000 per hour
The thing about these types of thread is that they generalise too much and do harm to a lot of possibly good staff that worth there. For all I know, the person that knows about the dogs their may well be the top person in Auck on them.
There seems to be no doupt that the retailers that specialise are normally far better because they have all got great knowledge in what is a small field but thats not what Animates is there for ?
I deal from HHF for 99% of my needs as they look after me with specialised knowledge. I dont care what things costs as I can either afford to buy it or I cant but if I need something for the cat of the cage birds, I go to Animates as they have the selection I need.
To be honest, after 2 weeks in quarinteen, I dont feel Animates can be held accountable. Their recomendations, on the other hand, may not have been as you would have hoped and maybe they should have suggested that you eith bring in the fish so they could see them or to take them to a vet (or third party).
This is where HHF have an advantage as being specialised, they have far greater knowledge in there field