Remind me never to ask you for a quote for something then.
If thats how you judge customers.
Anyway, back on topic, In this day and age of electronics, isnt it expected to have the odd glitch here and there?
In the old days, mail used to get lost just as easily. I remember on my way to work one morning I was held up as a NZ Post truck rolled spilling its load everywher. Im sure there were people who never recieved their mail then. No different now, its just our expectations are so much higher.