broms2

so.... what happened today?

good luck tommorrow guys, I am putting all my positive energy your way, I hope for the result you want!

hmmm this must be a common occurance with you Mark, since I only get about half a days work done when seeing customers in Tauranga and come for a "short" visit :lol:

I was so close to buying those plecs from hsn david r but decided to get a new rio tank intead just before you guys arrived. nice fish!!

what about online shops, I got some good deals from one called precious paws pet supplies the other day, fast service too. I see pet planet is in Waitakere, does he have a shop?

it was very obvious that I was not happy after being told of the stuff up, it could have been handled then and there at the time, it wasn't. and the original problem of ignorance is a management problem to start with - the most basic rule of retail selling, the fact another forum member also found themselves being ignored confirmed this to me , I posted this on the forum in the hope it would reach the right people, it has. That is more than most consumers would do. Hopefully next time I visit them I will be greeted and after looking around for a while someone will hopefully ask if I need any help, then I will try to purchase something again.

yes Luke it is the little things that make a shop great, I got a pm last night from HFF with a great offer to fix my little problem, the fact they went to the trouble of doing that means I will try them again. Thats what servicing customers is all about, even ones that have a moan like me, they might just get some more money out of me now! Good on ya Roskill HFF

David r, I also like a low presure aproach, I just allways feel more ignored at Mt Roskill, I also can never remember being greeted, they do have awesome stock and fish, it's just the service that gets me. Reef, unfortunitly I act with my feet and don't go back when I don't get good service, I put this post up so they will l hear about it, it is more than I would normally do. I used to use a Bp petrol station in West Auckland every week, one day one of the petrol attendants spat on the ground in front of me as I walked in the front door, I did actually complain as it really disgusted me, they didn't act or even care, so I never went back, the problem for them was that I told all my staff they would no longer use them and also a lot of freinds that also went there, result was they lost around a $1000.00 a week in regular custom, in the competitive environment of today that is not good for business. I will probably go back to roskill one day and if I get good service I will be happy, but not for quite a while.

hff in Albany - good service nice set ups used to love Waterview fish shop, but that was a long time ago, he had Malawis when I had never seen them before and was really into the hobby, I used to spend hours in there talking and learning.

the one i'm talkin about is not the big "A", I haven't been to any of them for a while as my first post says.

why the personal attack yarimochi, zabman that is exactly how I normally feel at that fs. I didn't start this post to be nasty to anyone just wondered if other people thought the same and maybe if they (lfs) read it they might think about how they treat customers.

And your point is.... As I say the hard work is done, they have come into your shop, why ruin it by ignoring them and giving bad service. In my line of work we spend many thousands on advertising, weekends and nights at conferences and weeks around the country, if my staff treated the customers we got to contact us that wanted to buy something like I have experienced they would no longer work for me, and trust me we have many product lines with thousands of possible combinations, this is why you train people. There is no excuses apart from staff shortages due to sickness as far as I am concerned.

the funny thing is the shop in Albany that goes by the same name as the one in Mt Roskill is really good, everytime I walk in the door I am greeted with a smile and hello and while I am there every 5 mins or so one of them asks me if I need help with anything, they have also been really good helping me with information that I need even if it means no sale for them. they are a bit far from my home but I always visit when I am working in the area, I will visit them more often now despite the petrol costs of going further, maybe they could show their sister shop staff how to treat a customer they want repeat business from.

I don't actually work in retail, I work in a highly competitive industrial market where we have to go and get the customer, with retail the hard part is done, they are in your shop!! I do have experience in the retail sector as well and your'e right you do pick up on things, these things are bread and butter though and should not happen if people are serious about providing good service.

I don't like to moan about stuff but need to get this off my chest. I have spent many years visiting and spending money in the fish shops in Auckland, I decided to stop spending my money at the big "A" stores this year due to knowledgeable staff all leaving and the fact they don't seem to even bother keeping their tanks clean anymore! this left the other one in Mt Roskill that I also visit alot, normally I don't spend much as the staff usually totally ignore me and don't seem to understand basic sales. today a staff member actually greeted me and asked if they could help, this took me aback a bit as it hasn't happened before, so I decided to spend some money. I found a nice plec that I hadn't seen before and asked about it, they told me it was the same as the others in the tank just older, I actually checked again and got the same answer so asked if they could hold it for me until I finished work and I would come back, I offered to pay and they said no need. So I finish work and race through the traffic to pick it up, they remember me and I start to think maybe they aren't so bad after all, as they go to get the fish they decide to ask someone else to make sure, they say no its something else and its double the price, the result oh well to bad... THANKS FOR WASTING MY TIME AND PETROL!!!! Result-I am no longer a customer :evil: I hope some of these people read this it might make you think about how you treat your customers. If I ran my company in this manner I would have no customers and my competition would love me. You are lucky your competition are even worse. You sell fish, try to learn about your product!!!! Now I feel better

someone is supplying bb in henderson with flys, mealworms etc, they are in different containers than bio supplies

goooone!!

Full tank shot please doug :bounce:

just saw it on the news, I liked the painted eyes on the girl, not normally into fashion but for some reason would go to that!

most of my frogs are down to minimum food now, I am just feeding a little each week and those that are eating feed then, most of my whistling tree frogs haven't moved for a couple of weeks.

If you want some i'm in Glen Eden, you can have some for free. pm me if you want any.

well thats a bit different too what I saw at your place over summer Alien

hmmm snowboading, been 2-3 years since I had time, maybe this year I might clean the cobwebs off the gear and get down there

guys, the other thing I talked to them about is that this is a forum after all, and everyone on here has the best intentions and love what they keep!! Just sometimes we all go a bit overboard with each other, thats what makes this forum so cool!! I do like seeing reptiles in stores, the more people into them the less likely chance of the powers that be making them disapear all together! Hope to see you all at Varanophiles today!

I snowboard when I have time