Which bank are you dealing with? I may be able to shed some light on your situiation
for example my work askes for:
Details of deceased customer – Full name, access number, last residential address
Name of person notifying
Address of person notifying
Contact number for the person notifying
Convenient/best time to call
Their relationship to the deceased
The signature of the beneficiary if they are the person who has notified Kiwibank
Photocopy any documents provided (Death certificate, probate, will, identification for the notifying party)
Once we have the details a team look in to the request and send you a letter (normally after approx 3 days) to advise you if we need further infomation or askinG what you want done with the funds