michael.qian Posted November 22, 2008 Report Share Posted November 22, 2008 I always go to the Mt. Roskill one. I'm sure they are all know lots about fish keeping, but problem I never find them very friendly, most of them anyway. From my experience they never bother to say hi or greet customers when they see them, never come ask you if you are ok without you asking them first, generally not very friendly and talkative. Who else agrees with me? Quote Link to comment Share on other sites More sharing options...
Adrienne Posted November 22, 2008 Report Share Posted November 22, 2008 Don't go there on this forum - as in try to get us to comment about the lfs. It only causes trouble. Quote Link to comment Share on other sites More sharing options...
supasi Posted November 22, 2008 Report Share Posted November 22, 2008 Ive always found them helpful. One of them even knew who I was because of my posts Quote Link to comment Share on other sites More sharing options...
David R Posted November 22, 2008 Report Share Posted November 22, 2008 Some of them are a bit like you describe, but I find generally they're helpful and friendly. I quite like the fact that they leave you alone to browse with out someone trying to sell you something every few minutes. They're usually busy with customers when I go in there, its not like they ignore you while they're all standing around behind the counter talking and doing nothing.... Quote Link to comment Share on other sites More sharing options...
tinytawnykitten Posted November 22, 2008 Report Share Posted November 22, 2008 I quite like the fact that they leave you alone to browse with out someone trying to sell you something every few minutes. Yeah I am with you on that one. There is a store in Wellington in which from the moment you step in the door they're all 'How are you today?', 'Are you having a good day', 'Are you looking for something in particular', several staff, and it never stops. Quote Link to comment Share on other sites More sharing options...
broms2 Posted November 22, 2008 Report Share Posted November 22, 2008 From my experience they never bother to say hi or greet customers when they see them, never come ask you if you are ok without you asking them first, generally not very friendly and talkative. I have mentioned this before on the forum, i had some other problem at the time with them but posted my feelings about the initial greetinfg etc, partly to make them aware of it as on and off I had been visiting them for over 20 years and thought it might wake them up, they actually pm'd me to sort the actual problem I had which was great and I have visited since but still get the same feeling so find myself spending my my time and money else where, it is a shame. The funny thing is I love the Albany store, very freindly and helpful! Quote Link to comment Share on other sites More sharing options...
Dave+Amy Posted November 22, 2008 Report Share Posted November 22, 2008 depends on the staff - some aren't there because they like what they do while other staff are passionate about their job Quote Link to comment Share on other sites More sharing options...
bulldogod Posted November 22, 2008 Report Share Posted November 22, 2008 The funny thing is I love the Albany store, very freindly and helpful! Quote Link to comment Share on other sites More sharing options...
Dave+Amy Posted November 22, 2008 Report Share Posted November 22, 2008 I think all retail stores need to hire staff who are passionate about the job rather than the money figure - nothing worse about entering a women clothing store to have staff who don't help or just give you the easiest option rather than work to get what the customer wants :roll: Quote Link to comment Share on other sites More sharing options...
enzoom1 Posted November 22, 2008 Report Share Posted November 22, 2008 I mainly only go to the albany branch, but I find that all or most of all the staff there are really knowledgeable and friendly Quote Link to comment Share on other sites More sharing options...
David R Posted November 22, 2008 Report Share Posted November 22, 2008 I think all retail stores need to hire staff who are passionate about the job rather than the money figure - nothing worse about entering a women clothing store to have staff who don't help or just give you the easiest option rather than work to get what the customer wants :roll: Ha! If only it was that simple, I don't think there's a retailer who would disagree with you, but finding that person is pretty hard. Quote Link to comment Share on other sites More sharing options...
snookie Posted November 22, 2008 Report Share Posted November 22, 2008 they have always been good to me when im down , (BOTH BRANCHES) Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted November 22, 2008 Report Share Posted November 22, 2008 I've always got top notch service at HFF! I love the albany store - its so well kept and Ive always thought the ppl there were well informed. Cant comment on Mt.Roskill store, I too never crossed the bridge unless I had to. Quote Link to comment Share on other sites More sharing options...
michael.qian Posted November 23, 2008 Author Report Share Posted November 23, 2008 They don't necessarily have to be talkative, some people find that annoying. But when they pass you in a corridor they should at least say hi or give you a smile, rather than just pretend you are not there. Quote Link to comment Share on other sites More sharing options...
Luke* Posted November 23, 2008 Report Share Posted November 23, 2008 it's a fine line. i like browsing around see if something catches my eye. remember many others are like this. so from their perspective if 1 person in 20 wants help then you'd quickly grow tired of trying to press on 19 people who just wanna have a looksee. then again a friendly hi goes a long way too ay and yea dam it's hard to find good women's clothes they never fit me properly Quote Link to comment Share on other sites More sharing options...
Wok Posted November 23, 2008 Report Share Posted November 23, 2008 and yea dam it's hard to find good women's clothes they never fit me properly :lol: :lol: I have never had any problems with any staff at either Albany or Mt Roskill. When I asked for help they were more than happy to help. Quote Link to comment Share on other sites More sharing options...
spoon Posted November 23, 2008 Report Share Posted November 23, 2008 u get this sort of problem in all retail situations in my veiw while i have encountered some of this in lfs's its all relative it only takes a trip down to ur local pak and save to put it into perspective Quote Link to comment Share on other sites More sharing options...
yarimochi Posted November 23, 2008 Report Share Posted November 23, 2008 I work at Albany, I find it hard to find a happy median with customers. Some are Uber friendly and love to say hi even a bit of a chat, while some are really quite rude and unfriendly. I always usually at least say hi and give them space to browse, if they need help im always happy to serve. but sometimes you get customers who HATE being asked if they need help. It puts you off so when the next customer walks in the door i find myself less enthusiastic to return the friendlyness. Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted November 23, 2008 Report Share Posted November 23, 2008 yarimochi - was it you that ran away with my lorikeet rusty? lol :lol: Quote Link to comment Share on other sites More sharing options...
jim r Posted November 23, 2008 Report Share Posted November 23, 2008 "One man's meat is another man's poison." We are all different with different attitudes and all expect the assistant to know exactly how we would like to be treated. In all honesty how many of you guys are in the job you really want to be in? Quote Link to comment Share on other sites More sharing options...
yarimochi Posted November 24, 2008 Report Share Posted November 24, 2008 yarimochi - was it you that ran away with my lorikeet rusty? lol :lol: At jansens/animates or HFF? I dont really remember running away from anything LOL. But yeah, we are encouraged to give the best customer service we can provide while ensuring we don't burn out. A long day is hard y'know. Hopefully everyones next experience at either HFF store is a little more pleasant. Quote Link to comment Share on other sites More sharing options...
livingart Posted November 24, 2008 Report Share Posted November 24, 2008 being professional at all times can be very hard especially with the time wasters 8) Quote Link to comment Share on other sites More sharing options...
livebearer_breeder Posted November 24, 2008 Report Share Posted November 24, 2008 I work at Albany, I find it hard to find a happy median with customers. Some are Uber friendly and love to say hi even a bit of a chat, while some are really quite rude and unfriendly. I always usually at least say hi and give them space to browse, if they need help im always happy to serve. but sometimes you get customers who HATE being asked if they need help. It puts you off so when the next customer walks in the door i find myself less enthusiastic to return the friendlyness. Worked at animates years ago and know exactly what your talking about! The regulars who came in for a good chat used to brighten my day. Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted November 24, 2008 Report Share Posted November 24, 2008 it was @ HFF albany. there was this real nice girl who played with him heaps, lol Quote Link to comment Share on other sites More sharing options...
FreedingFrenzy Posted November 24, 2008 Report Share Posted November 24, 2008 Yeah I am with you on that one. There is a store in Wellington in which from the moment you step in the door they're all 'How are you today?', 'Are you having a good day', 'Are you looking for something in particular', several staff, and it never stops. In some retail stores (not naming...) you are forced by your managers and upper level bosses to greet every customer, and if you dont, its a big smack on the wrist. Apologies in advance to those that we annoy Quote Link to comment Share on other sites More sharing options...
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