I personally see nothing wrong with giving your own experience of what actually happened to you in a shop.
Don't give opinions.
For instance, last time I went to Auck., I went out of my way to drive all the way to Silverdale, to call into a shop there.
It is a large shop but didn't have many customers, but it appeared to have an abundance of staff who preferred to chat amongst themselves.
But after spending more than half an hour in the fish area with no one coming forward, I decided I'd go back to Albany where I was welcomed while looking at their shop.
Next time, I know where I won't be going, but I hear there is another shop not far from there tho.
Alan 104