Yeah...they refuse to admit any fault. Basically they send us the bill really late (like 3 days before its due) and we can't pay it in time because we are flatting (have to organize everyone) and get charged late fees. Sure, I could collect an estimate amount from the flatmates ahead of time, but its the principle of the useless service they are providing. My bf uses Contact at his work and the bill always arrives 2 weeks ahead of time and its never paid late, but they don't take that into consideration. They have been sending us 3 letters a week the last couple of months reminding us to pay the outstanding late fees but yet the next bill still arrives late. :evil:
What a waste of paper...
We will be settling the outstanding amount, but that'll be the last money they get from us... and we will be closing both accounts.
I have heard good things about Meridian and NOVA, so that is what I am aiming for at this stage. I don't expect to save heaps of money or anything, but maybe find a more suitable plan with actual monthly meter readings, not just estimates...grrrrr