I suppose though, pay for peanuts and you get monkeys.
this honestly sums it up
Im possibly going to upset some buuuttttt
This whole fancy (fishkeeping) is often based on prices. I see all the time people want things "cheap" or free. Trying to save a single dollar by importing and buying NEW things off TM. Selling fish cheaper than the LFS and there fore cutting them out.
Truck driving for this type of thing is not highly skilled so in order to be able to compete with others, companies hire staff that are on the bottom dollar. They dont bother reading the instructions and dont really care so we get what we pay for.
We all need to be aware of what service we want and what we expect and where needed be prepared to pay more for it, not simply say its only a mater of picking it up and delivering it too me.
Heir... I honestly are NOT having a go at you, we are all guilty of this. I too have been buying a cheaper product that has no warentee at my work and when I came accross a small problem, they pointed this out to me. I changed to a more costly product so my customers would have a better long term deal.
Heir, I too would be angry and feel that you have done exactly the right thing. Your costs are far greater than the companies and you have not recieved the service that you would have expected so Im sure you have a claim but you would have possibly had better service had you paid a greater amount where the staff are of a higher quality and are paid a bit more
Good luck