Track and trace is not quite the service people think (or as good). Your parcel is scanned as pick up when given to the courier, scanned on board by the courier at the receiving end and scanned as delivered by the same courier. It is not scanned when removed from the van, it is not scanned into a container and it is not scanned when re sorted at the hub. Once you have given it to the courier it is not tracked until on boarded by the driver who puts it into the receiver's hand as delivered.