Heir Posted August 27, 2009 Report Share Posted August 27, 2009 So I was home today and a curtain company came to fit my new curtains throughout my new home. Though his attention to detail was immaculate and the job was perfect... but the service..... was unbelievable. I wrote a letter to the company, just to let them know how awesome their staff actually are. Here is the list of good deeds, that I included in the letter. Your fitter; - Arrived and failed to introduce himself and your company. - Was rude and abrupt throughout the day. - Used inappropriate language when he dropped things. - Unwrapped the railings and fittings outside and let the rubbish blow away. - Broke a Glass Lamp in one of the bedrooms. - Damaged (chipped) a wooden 21st key. - Did not inform me of these damages. - When confronted, did not apologise for damages until later. - Told me that the damages were somehow, my fault and did not take any responsibility. - Did not attempt to clean up the mess left behind from the drill or move any of the furniture back. Sorry, what? I paid over $7000 for that kind of service? Quote Link to comment Share on other sites More sharing options...
tinytawnykitten Posted August 27, 2009 Report Share Posted August 27, 2009 Leave a review of the company on www.nocowboys.co.nz Quote Link to comment Share on other sites More sharing options...
Heir Posted August 27, 2009 Author Report Share Posted August 27, 2009 Leave a review of the company on http://www.nocowboys.co.nz Oh cool! I will see how they remedy this first. Quote Link to comment Share on other sites More sharing options...
Barrie Posted August 27, 2009 Report Share Posted August 27, 2009 without for a single minute doupting what happened was wrong and not in any way acceptable, I detest things like no cowboys and target as they are always on the side of the public and will rearly give companies a fair go at all Almost everyone I know teats target as a joke and no cowboys is quickly going in the same direction (I have never been in either) Be interesting to see what the company comes back in answer to your statements Quote Link to comment Share on other sites More sharing options...
Heir Posted August 27, 2009 Author Report Share Posted August 27, 2009 Well yeah - it totally ruined my day. He was such a horrible person. And he was like... 70! and I'm not over-exaggerating! You would think he'd have some idea on good customer service. I'm 22 and I know that is bad and at the very least I would introduce myself and apologise for breaking other people's stuff. The nerve of saying that it was my fault because I put the 21st key on the window ledge above a lamp... like.. are you serious??? Quote Link to comment Share on other sites More sharing options...
jim r Posted August 27, 2009 Report Share Posted August 27, 2009 I am disappointed with your title. Quote Link to comment Share on other sites More sharing options...
Heir Posted August 27, 2009 Author Report Share Posted August 27, 2009 I am disappointed with your title. Huh? :-? Quote Link to comment Share on other sites More sharing options...
jim r Posted August 27, 2009 Report Share Posted August 27, 2009 Your title implied an awesome service. Quote Link to comment Share on other sites More sharing options...
Heir Posted August 27, 2009 Author Report Share Posted August 27, 2009 Your title implied an awesome service. It's called Irony...... 8) Sorry, didn't mean to let you down... Quote Link to comment Share on other sites More sharing options...
Wok Posted August 27, 2009 Report Share Posted August 27, 2009 To me it was Awesome..... .... awesomely bad.... :lol: Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted August 27, 2009 Report Share Posted August 27, 2009 I must say, I started reading this thread thinking, well its not everyday some one is happy with service - so happy that they want to tell the whole world. then i read on and was like oh, there is a valid reason for my usual cynicism, :lol: Quote Link to comment Share on other sites More sharing options...
Ira Posted August 27, 2009 Report Share Posted August 27, 2009 Sorry, what? I paid over $7000 for that kind of service? $7000 for curtains? Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted August 27, 2009 Report Share Posted August 27, 2009 must be good curtains. Quote Link to comment Share on other sites More sharing options...
Heir Posted August 27, 2009 Author Report Share Posted August 27, 2009 Yeah they are nice curtains! :bounce: sorry you have to click them, but I couldn't be bothered re-sizing them to allow me to upload directly. You can see some of the tanks in the pics too. http://i289.photobucket.com/albums/ll21 ... ics006.jpg http://i289.photobucket.com/albums/ll21 ... ics007.jpg http://i289.photobucket.com/albums/ll21 ... ics008.jpg http://i289.photobucket.com/albums/ll21 ... ics009.jpg http://i289.photobucket.com/albums/ll21 ... ics010.jpg http://i289.photobucket.com/albums/ll21 ... ics011.jpg http://i289.photobucket.com/albums/ll21 ... ics005.jpg Quote Link to comment Share on other sites More sharing options...
Caryl Posted August 27, 2009 Report Share Posted August 27, 2009 Very nice (both the curtains and the tanks) :lol: Those blinds are expensive too. My one small one in the kitchen cost more than the rest of the ordinary curtains in the whole dining room (inc those on the ranchslider) :roll: Quote Link to comment Share on other sites More sharing options...
VinsonMassif Posted August 27, 2009 Report Share Posted August 27, 2009 Yeah they are nice curtains! So I take it your favourite colour is....Green? lol Quote Link to comment Share on other sites More sharing options...
Scottie841 Posted August 27, 2009 Report Share Posted August 27, 2009 I am sorry to hear that you had a bad experance. It is however good to hear that you are happy with the finished peoduct. Does anyone have any stories of GOOD service they have received? Quote Link to comment Share on other sites More sharing options...
Caryl Posted August 27, 2009 Report Share Posted August 27, 2009 Heir, do you mind others adding their good stories or would you rather it be on a separate thread? Quote Link to comment Share on other sites More sharing options...
Heir Posted August 28, 2009 Author Report Share Posted August 28, 2009 Heir, do you mind others adding their good stories or would you rather it be on a separate thread? Ohhh it's fine I don't mind. It's funny how good customer service experiences never seems to stick out in your memory quite like how bad experiences tend to. Quote Link to comment Share on other sites More sharing options...
Scottie841 Posted August 28, 2009 Report Share Posted August 28, 2009 In theory if you give: Good service someone will lett 1 or 2 people who will tell one other person. Bad service somene will 5 to 10 people who will sell 4 to 8 people who will tell 3 to 6 people and so on. It make a point of calling bak to a call center and askign for a manager to compliment someone if the do a good job or talk to the manager in a shop if their staff are good. Quote Link to comment Share on other sites More sharing options...
Sharkie Posted August 28, 2009 Report Share Posted August 28, 2009 Please let us no what there response is Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted August 28, 2009 Report Share Posted August 28, 2009 talk to the manager in a shop if their staff are good. Yes. please do that. especially if i serve you hahahahahahaha :lol: :lol: :lol: Quote Link to comment Share on other sites More sharing options...
Caryl Posted August 28, 2009 Report Share Posted August 28, 2009 Well when our Navman died suddenly, a week before we were to head overseas with it, it was sent to Auckland for urgent repairs. A brand new replacement arrived within two days - all programmed with settings and preferences etc to match the previous one. :bounce: Quote Link to comment Share on other sites More sharing options...
Ira Posted August 28, 2009 Report Share Posted August 28, 2009 Ohhh it's fine I don't mind. It's funny how good customer service experiences never seems to stick out in your memory quite like how bad experiences tend to. The van is always on the corner syndrome... Quote Link to comment Share on other sites More sharing options...
Scottie841 Posted August 28, 2009 Report Share Posted August 28, 2009 Yes. please do that. especially if i serve you hahahahahahaha :lol: :lol: :lol: I said "if the staff are good" The last guy that helped me at the bank got a compliment and a box of Quote Link to comment Share on other sites More sharing options...
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