Sorry to hear about your troubles Heir. I can imagine how p'd off you must feel.
I know the feeling you have about being given the run around.
Í am store manager of a furniture and appliance store and we ge this sort of problem all the time. Its the bane of my working life, trucking firms. If its not damaged its sent to Whangarei instead of Wanganui. Or its lost altogether.
Get this. We had some furntiture delivered to our store in Hawera, (an hour north of Wanganui) that was supposed to be delivered to us. We rung the firm and asked them to deliver to the correct store and they said that its will be picked up and dropped back at their depot in Palmerston North and delivered in two days. Now the frustrating part is, the truck has to drive through Wanganui to get to Palmy, but apparantly it has to go back to the depot first. Where is the logic in that????
And as Murphy would have it, it was an urgent customer order!!!!
Stand your ground and by the way, dont tell them you are not paying until you have the goods. They are likely to hold the goods until payment is made.