Caryl Posted November 28, 2008 Report Share Posted November 28, 2008 How widespread is Xtra's problem? We lost internet and email about 10pm last night. Got internet back this morning but still no email.Tried to get a status report via Xtra's website but got; Website maintenance Unfortunately the www.telecom.co.nz website is unavailable right now as we are upgrading our system between the hours of 08:00 and 14:00pm 29 November. We apologise for any inconvenience this may cause. Quote Link to comment Share on other sites More sharing options...
enzoom1 Posted November 28, 2008 Report Share Posted November 28, 2008 :lol: I was wondering why my internet wasn't going last night. I thought it was something to do with my modem, so I restarted it a couple of times and nothing happened. I'm not sure whether my email was out last night though. But, everything is working fine now. Quote Link to comment Share on other sites More sharing options...
HaNs Posted November 28, 2008 Report Share Posted November 28, 2008 Did it on vodafone also. Happened again this morning Quote Link to comment Share on other sites More sharing options...
Deno Posted November 28, 2008 Report Share Posted November 28, 2008 still can't send emails Quote Link to comment Share on other sites More sharing options...
Ira Posted November 28, 2008 Report Share Posted November 28, 2008 Hehe, I was at Gen-i's main offices in Wellington last night and they didn't have any internet access either. They're Telecom's IT outsourcing company. I'm having the same problems here. Quote Link to comment Share on other sites More sharing options...
Deno Posted November 28, 2008 Report Share Posted November 28, 2008 How widespread is Xtra's problem? We lost internet and email about 10pm last night. Got internet back this morning but still no email.Tried to get a status report via Xtra's website but got; Website maintenance Unfortunately the www.telecom.co.nz website is unavailable right now as we are upgrading our system between the hours of 08:00 and 14:00pm 29 November. We apologise for any inconvenience this may cause. nice of them to give us plenty of notice. I'm sure we will all have our account charges reduced telecom Quote Link to comment Share on other sites More sharing options...
Caryl Posted November 28, 2008 Author Report Share Posted November 28, 2008 I don't think their system upgrade is causing the problem though as it started last night. I hear some in Wgtn now have emails back Quote Link to comment Share on other sites More sharing options...
Dixon1990 Posted November 28, 2008 Report Share Posted November 28, 2008 Telecom Phone provider was going crazy too Quote Link to comment Share on other sites More sharing options...
Caryl Posted November 28, 2008 Author Report Share Posted November 28, 2008 I just received one email - and it was SPAM :evil: Then a couple of minutes later got 2 messages sent 8.40pm and 8.55pm respectively. I am sure there are plenty more as we get lots thanks to Grant's newsgroups :roll: They must be getting there. :-? Quote Link to comment Share on other sites More sharing options...
smcoleman Posted November 28, 2008 Report Share Posted November 28, 2008 i lost internet bout 9pm last nite an got it back on this morning Quote Link to comment Share on other sites More sharing options...
livingart Posted November 28, 2008 Report Share Posted November 28, 2008 same problem thought it was because i haven't paid the bill :oops: Quote Link to comment Share on other sites More sharing options...
Caryl Posted November 28, 2008 Author Report Share Posted November 28, 2008 I'm now getting about 5 emails every 5 minutes (it auto checks every 5 minutes) so looks like it is up and running again. :bounce: Quote Link to comment Share on other sites More sharing options...
Deno Posted November 29, 2008 Report Share Posted November 29, 2008 all fixed here Quote Link to comment Share on other sites More sharing options...
Ira Posted November 29, 2008 Report Share Posted November 29, 2008 Not all fixed here, my modem no longer wants to talk to my router! Heh, I don't think it's related though. Quote Link to comment Share on other sites More sharing options...
Caryl Posted November 29, 2008 Author Report Share Posted November 29, 2008 I am getting steady emails now but still think I am missing a lot that came in overnight (as the overseas newsgroups do) A friend in Nelson just rang and said he hasn't got net or email access as yet and now his phone is beeping continually :-? Quote Link to comment Share on other sites More sharing options...
jim r Posted November 29, 2008 Report Share Posted November 29, 2008 I also had problems. Quote Link to comment Share on other sites More sharing options...
Wok Posted November 29, 2008 Report Share Posted November 29, 2008 So glad I am with Vodafone. :lol: No issues here Quote Link to comment Share on other sites More sharing options...
lmsmith Posted November 29, 2008 Report Share Posted November 29, 2008 One of their juniper routers went down. They have 5 in the country and if one dies, the whole Internet in nz goes down. They're supposed to have backups at all locations, but apprently are too incomptent to make them work. If you complain enough, they'll give you a few months free. Thank god for my iPhone and 3g service!! Quote Link to comment Share on other sites More sharing options...
cichlid7 Posted November 30, 2008 Report Share Posted November 30, 2008 i lost my internet about 8pm friday only just got it back after ringing Telecom to find out what was wrong. it was something to do with the sever that when it went down then once they had fixed it that it skipped some people and i was one of them Quote Link to comment Share on other sites More sharing options...
chilli Posted November 30, 2008 Report Share Posted November 30, 2008 i had net too thought it was my slow pc glad it wasnt glad its back on too Quote Link to comment Share on other sites More sharing options...
Jaide Posted November 30, 2008 Report Share Posted November 30, 2008 I'm so glad I left Xtra - goodbye spam! Quote Link to comment Share on other sites More sharing options...
Ianab Posted November 30, 2008 Report Share Posted November 30, 2008 Telecom seem to be big on promises, but not so good on redundant circuits and backup routers. Any single failure should not take down a big chunk of the internet as there should be alternate routers and links in place. Even if the main link fails the alternates or backups should allow communications, even if it's slower. But that costs money... Ian Quote Link to comment Share on other sites More sharing options...
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