Two expensive pieces of equipment on my new tank packed up within a few weeks of setting them up out of the box. In both cases i've been delighted in the manner which the importers have honoured the warranties.
1). The aquamedic monster chiller unit stopped working. Jetski was the supplier, and on his word i sent to a local refrigeration company in Kerikeri, who refilled it with gas, fitted a proper valve to it (previously just crimped), pressure tested it etc. All these costs were totally covered with out hesitation. Thanks Steve.
2). Both my new 6200 streams packed up within 3-4 weeks of setting them up. Tunze admitted a fault with a bad batch of plastic. The importer is reef, whom I haven't always seen eye to eye with (yes I know, somewhat of an understatement.). I contacted Reef, and not only were both pumps replaced by new ones ex germany, but reef supplied me with brand new 6100s to cover in the interim period while the new ones got here. Better still, one of the new ones is the next model, the electronic controllable streams, which don't have the seperate driver box, and have a square transformer that also allows battery backup. Appreciate it Alois.
It shows the benefit of buying local, and although I paid a bit more for the streams than some overseas internet sites, imagine the differculties I would have had given the above situation.