Are you for real scottie?
A franchisee brand has little to no control over the qualitative service provided by its franchisee owner; the goal is standardisation of processes and output. AKA we get your item from point A to point B, that is our job and we do it well. Time is irrelevant, as that is a measure of service and not product. The franchisee owner only has to adopt the top level management and practises of the parent company, and that company usually has certain restrictive covenants imposed on the franchisee. he then has to operate within the confines of those restrictions.
Either which way, what is apparent is that a franchisee like fastways (edit) has varied results across the country, and thus the problem exists. the service from one branch differs vastly from another.