firenzenz Posted June 2, 2010 Report Share Posted June 2, 2010 Hi I did use NZ couriers and never had a problem until they decided that transporting fish was cruel. i have used Pace twice but even though they say delivery is nxt morning, and charge me for that srvice that hasn't happened and I've had to get recipient of parcel to colloect from depot as it wouldn't be delivered to late tin the day. Who is using who and is happy with service- looking at AKL-CHCH. Cheers! A. Quote Link to comment Share on other sites More sharing options...
smidey Posted June 2, 2010 Report Share Posted June 2, 2010 Poste Haste, NZC little brother that uses big brother where they don't have service. I have used them & NZC & both offer same service except PH is cheaper. Quote Link to comment Share on other sites More sharing options...
ryanjury Posted June 2, 2010 Report Share Posted June 2, 2010 I still use nz couriers rung them talked to them about it, then rung the chief animal inspector in NZ at the SPCA he said it was stupid rung nz couriers and now they have no problems Initially they were saying that the SPCA said I had to take my fish to my local SPCA office before I sent them to ensure they were humanely packaged before I coudl send them and get a signed letter from them for each box.. After talking with the SPCA it sounds like that was all rubbish and noone really knows whats going on. Quote Link to comment Share on other sites More sharing options...
antwan Posted June 2, 2010 Report Share Posted June 2, 2010 Initially they were saying that the SPCA said I had to take my fish to my local SPCA office before I sent them to ensure they were humanely packaged before I coudl send them and get a signed letter from them for each box.. I rang NZ couriers yesterday and got the exact same response from the manager Quote Link to comment Share on other sites More sharing options...
ryanjury Posted June 2, 2010 Report Share Posted June 2, 2010 Yep its rubbish, get the name of your local branch manager, ring the SPCA the chief inspector at SPCA is a good man and asked for the name and number of the person saying that and rung them direct for me and cleared it up right away. He thinks it is all rubbish and as far as he is concerned the SPCA has no problems with it.. Quote Link to comment Share on other sites More sharing options...
firenzenz Posted June 2, 2010 Author Report Share Posted June 2, 2010 Cool -I will ring to make sure then. Yes I had to laugh when the Woman at NZC desk told me about the rule. "We are just worried about the affect of couriering on the fish, and if it's cruel" she said. Then she added "I actually have thought about having a tank myself, I like going into that shop up the road to have a look". I was going to ask her how she thought those lovely fish got to that shop for her to look at, but as the saying goes-" Don't shoot the messenger" Cheers! for info. Quote Link to comment Share on other sites More sharing options...
Jennifer Posted June 2, 2010 Report Share Posted June 2, 2010 Fastways couriers ships from Auckland to Chch and the people are very clued up about fish. I have had excellent service from the locals here. Quote Link to comment Share on other sites More sharing options...
smidey Posted June 2, 2010 Report Share Posted June 2, 2010 Fastways couriers ships from Auckland to Chch and the people are very clued up about fish. I have had excellent service from the locals here. they have a full national network don't they? Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted June 2, 2010 Report Share Posted June 2, 2010 Network that is independently run by licensees - which makes their service relatively shocking in palmy. Took 10 days for my motherboard to arrive and it was sent via overnight courier. Quote Link to comment Share on other sites More sharing options...
smidey Posted June 2, 2010 Report Share Posted June 2, 2010 yeah, not all franchises are equal. Quote Link to comment Share on other sites More sharing options...
firenzenz Posted June 2, 2010 Author Report Share Posted June 2, 2010 Spoke to AKL depot of NZC and they are fine with it. I would say it is one of those cursed 'middle management' decision's based on lack of knowledge, and business acumen. Perhaps it needed someone to point out common sense and define the term 'core business' Never had good dealings with Fastways in terms of intercity deliveries. Quote Link to comment Share on other sites More sharing options...
Insect Direct Posted June 2, 2010 Report Share Posted June 2, 2010 I could be wrong but I think fastways only do overnight in same island?. 48 hours island to island, probably ok but overnight is best for live goods.... Courier post are all good. Ive sent alot of parcels in past year or 2 and less than 1% delayed or slightly damaged.. Top effort. Generally overnight is am delivery to business's and just next day for home address's etc. Quote Link to comment Share on other sites More sharing options...
Caryl Posted June 2, 2010 Report Share Posted June 2, 2010 We work from home so deal with all the couriers. Here, Fastways is very poorly named :roll: I have not couriered fish so don't know what the local policy is. Quote Link to comment Share on other sites More sharing options...
antwan Posted June 2, 2010 Report Share Posted June 2, 2010 I just gave post haste a ring and they quoted me $24 overnight from chch to wanganui which is half the price that fastways quoted me. Quote Link to comment Share on other sites More sharing options...
Zayne Posted June 2, 2010 Report Share Posted June 2, 2010 +1 for fastways and post haste the only company's that have'nt mucked me around!! Quote Link to comment Share on other sites More sharing options...
Adrienne Posted June 2, 2010 Report Share Posted June 2, 2010 Spoke to AKL depot of NZC and they are fine with it. I would say it is one of those cursed 'middle management' decision's based on lack of knowledge, and business acumen. Perhaps it needed someone to point out common sense and define the term 'core business' Never had good dealings with Fastways in terms of intercity deliveries. Thats interesting because I went in and met the manager and he still said no. They then refunded me nearly $300 worth of courier tickets as I could no longer use them. I now use post haste, they get to ChCh faster than they ever did with NZ Couriers. Quote Link to comment Share on other sites More sharing options...
firenzenz Posted June 2, 2010 Author Report Share Posted June 2, 2010 So after ringing Nz couriers and been told by two customer service(Hah!!!) reps they couriered fish I arrived to find they wouldn't. Irony- been told by branch mngr on phone that that misinformation shouldn't have happened. I wonder if he's read his job description lately Quote Link to comment Share on other sites More sharing options...
ryanjury Posted June 2, 2010 Report Share Posted June 2, 2010 That is stupid I would have refused to leave with my fish and told them to contact the manager as you had cleared it with him first.. It is amazing how out of hand all this is gone, just one call to the SPCA will have them tell you they have no concerns so NZ couriers has just let something go wild. Quote Link to comment Share on other sites More sharing options...
smidey Posted June 2, 2010 Report Share Posted June 2, 2010 meh, don't fight them just use poste haste & save some money to. Quote Link to comment Share on other sites More sharing options...
jim r Posted June 2, 2010 Report Share Posted June 2, 2010 Post Haste and NZC freight actually travel in the same container as far as the " HUB" NZC fr8 then travels to SI by air while Post Haste by sea seems strange that Post Haste arrived quicker. Company policy has always been the same. They do take fish but without any liability whatsoever. Unfortunately some management have interpreted recent issues to suit themselves. I recently went into the local branch to clarify this. Quote Link to comment Share on other sites More sharing options...
firenzenz Posted June 2, 2010 Author Report Share Posted June 2, 2010 Yes, and I clarified the liability issue also. The fish have been rehomed and all is well with them although i would think it prudent to give them time before sending again. I would have refused to leave with my fish and told them to contact the manager as you had cleared it with him first... As I stated in earlier thread- it is pointless shooting the messenger in most situations so looking for an out come at that stage is hopeful at best. I guess I preempted myself in my about 'middle management' comment. I did speak to the Branch manager by phone, as I was not pleased. I had arrived at depot not long before closing as that means I pack late and fish spend as little time as possible in bags. I just believe that a title such as Manager requires appropriate responsibilty. I don't need to be told that "perhaps there is an issue here with our communications" . Thats why I am on the phone to him. I was actually looking for a resolution to that issue and an understanding of the moves that could be made to at least create equity in the current situation. meh, don't fight them just use poste haste & save some money to. I wouldn't mate. life is too busy anyway. But it is called brand loyalty. I started the thread looking for a replacement to my preferred supplier in the courier industry as they no longer supplied a service i required. i have been using that company many years for most of my freight needs private or business. I read here as a reply their policy might have been reviewed and two calls to them verified that fact. It is a shame I will now take your advice and search for a new supplier. I would have thought any manager worth their salt would understand that cost of keeping a current customer compared with luring a new one is basic Marketing 101. As for fish well-being. here is how the fish were packed. If we to pretend that was actually the reason for that policy anyway, as opposed to liability issue which i had already exonerated them from. Hey, we live in a world where someone will sue google maps for not showing a pothole, which then causes a broken ankle. And those heat pads are cosy feetwarmers :-? packing for a snug fit Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted June 2, 2010 Report Share Posted June 2, 2010 wow. that's some pretty darn good packaging... but shouldn't heat pads be at the bottom not the top? Quote Link to comment Share on other sites More sharing options...
firenzenz Posted June 2, 2010 Author Report Share Posted June 2, 2010 Aint you seen the 'DVS' adverts Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted June 2, 2010 Report Share Posted June 2, 2010 :lol: but really? normally at the bottom so that the heat goes up and stays for as long as possible in the box? Quote Link to comment Share on other sites More sharing options...
Zayne Posted June 2, 2010 Report Share Posted June 2, 2010 most people put the heat pack at the top Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.