Hi,

I recently set up a new tank, and ordered plants from a site called Fishly.co.nz. Day eight since I made the order and I have received an order confirmation but nothing else. No shipping confirmation, no delivery. I have sent them an email but they have not replied.  I buy a lot of things online and the site looks legit, but at this point I'm really concerned.

Has anyone else purchased plants or fish from this site?

I've not heard of them (which doesn't mean much) but I note they have a Facebook page. If you have a FB account, you could try messaging them through there. 

They appear to be based in Hawkes Bay.

Yes i have purchased a bit off them and always prompt and efficient service, maybe try a reminder here https://www.facebook.com/FishlyNZ

Fishly is a legitimate site, so im not sure whats going on there, you will need to try and contact them do they have a phone number?

I’m having similar issue - no news or replies to messages since last weeks order 23rd July. Used them lots before (although not for a while) and always been really excellent & fast for fish & dry goods, so a bit worried what’s happened… Anyone know anything? 

Haven't had a good experience with Fishly.  Ordered 3 different plants from them on trademe, they sent 2 as 1 was out of stock, I said I would wait for the stock.  It had been like 2 months and still no plants arrived, so I emailed to ask for a refund.  I had to email them 3 times as they just wouldn't reply.  Then they said they had refunded me but I emailed them a printscan of my trademe account and it showed they had not refunded it back to trademe on the date they said.  So they ask for my bank account but there is still no refund 3 months later and they are not answering my emails now.  It is only $3.99, but its the principle.  Not going to buy from them again.

Sad to hear customers are still having issues a year after the first complaint was made here.