Well put Slayer...Its a shame not all lfs have the same approach you did.
I myself in my time was lucky to work under a real fish geek, even knew fish diseases by scientific name :lol:
I am not bad on scientific names on cichlids,{I am an african cichlid geek :lol: }...as for tropicals & the like :-? as long as I knew their conditions, disease problems, who gets along with who & the like all sweet.
We believed in the spending time with customers, if they told us they had Angels, then we would stear them away from neons.
Brad has the same approach too & for a little shop he is doing really well.{do i get discount for that Brad :lol: }He took over from his brother last year & has increased sales, profit....all from being nice basically, remembering names of people & what fish they keep. When he first started he used to ring myself or my old boss for answers to questions...now he dosen't need to :lol:
Also to add to fish selection on lfs, if you notice tanks are on a system, then observe other tanks for diseases, symptoms...Unfortunitly not all customers have the knowledge or whatever to really spot for some diseases. There have been times when visitng a lfs, see signs of fin rot, white spot...& customers are asking staff if they can buy, most just don't see the problems.
Frenchy