Jump to content

iPhone warranty? Replacement.


Squirt

Recommended Posts

Hi

I have a problem with my iPhone 4 and the headphone jack has stopped working and when listening to music it sounds really distorted.

I tried using it with my iPad, it worked fine. And with another pair of headphones, a no go on the iPhone and a go on the iPad.

So I called apple today (I have an extended warranty bought in October '10) and explained my problem and they said they can send me a new phone. They needed a credit card though for some holding or something. So I asked how much this was, I had my debit card on me and maybe thought I could put it on there. $880. Yeah a bit more than what's have on my account.

So to anyone that has had their iPhone, iPod, iPad ect replaced and had to pay this fee, does it get returned? I guess I should've asked more questions about it, because that's a crap load of cash to pay.

Any experiences out there?

Thanks

Link to comment
Share on other sites

Yeah, I was thinking, what if something goes wrong and I don't get that $800 back...

Yeah I've had apple for a few years now, a few technical glitches sometimes but normally easily fixed. But this is angering me. I listen to music almost everyday. It's like going without coffee or alcohol each day :wink:

Link to comment
Share on other sites

Consumer guarantee's act should cover you. this is why you bought a extended warranty. they should not be able to charge you anything to replace it, except MAYBE freight. Take it to where you bought it from, as they should be the ones in charge of contacting apple on your behalf.

I have been down this road before (not with an apple. :facepalm: ) They tried charging me an inspection fee, but I just said "here's the receipt, it's still under warranty. Until you can tell me that it's water damage, it's your problem"

Got it fixed at no cost. :thup:

Link to comment
Share on other sites

Hi

I don't think they're charging me a fee, just a $880 holding fee. I got it off the online website, so no shop to go to. I might try YooBee in town, probably my best bet in getting it replaced. So contacting apple is contacting where I bought it .

Thanks

Link to comment
Share on other sites

I wonder if the holding fee is because they are going to send you a new phone but won't know if yours is covered by warrantee until it shows up and they have assessed it..

That is my thought, but it is still rude to have a hold on a CC for a RMA.

Have done a few RMAs on harddisks, normally they send the new one then you have 30 days to send in the old one.

Link to comment
Share on other sites

Hi guys,

So I can put it on my visa debit? And if the bank decides to charge me the fee, I have to pay it? Ie I don't get it back?

I've never really had problems with apple. Yeah a few bugs here and there, and the odd faulty phone, no biggy. Some people are terrible with their smartphones, no cases, no screen protector ect. I hate it when there is even a slight blemish on the actual device, drives me bonkers :an!gry

Thanks

Link to comment
Share on other sites

Ive had My IPhone and IPod replaced, IPod twice, and all I did was get a damage report done from a technician (In this case Harvey Norman) and I scanned and emailed the report to apple, they then contacted the technician to confirm the report and I got a new Phone. Was quite easy. I just threw the old one out.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...