I know that with the SPCA down here, if anyone has a concern about an animal/fish/reptile in a pet shop, then they can ph SPCA and lay an 'official' complaint. That means an inspecter 'has' to go to the shop and check it out. Also they dont have all the info/expertise on every reptile etc available, as very rarely deal with them compared to other more 'common' animals. So If I phoned and said this turtle in this shop has...blah blah and should have blah blah instead... then they can go with that info and check it out and the shop needs to rectify it and inspecter will follow up. If I phone with an 'unofficial' complaint, I can again say...this turtle/reptile needs...blah blah and they put it on their books and next time an inspecter goes past that shop, they will call in and again check it out based on the info given by the person laying complaint. Naturally the organisation will be dependent on the person answering the phone and how they respond to what you say. :roll: As with anything, some people are easier then others to deal with...I hope you get the situation sorted out. Sounds awful!