Howard Posted November 16, 2008 Report Share Posted November 16, 2008 Hi Guys does anybody know a decent pet shop where I can order some Eheim parts. WGTN seems to only have animates and while a good shop you are wasting your time trying to order something they don't have. I need some replacement rubber seals and they only interested in selling me another filter. anybody who can offer me some help in where to contact would be most welcome. I have no problems in ordering parts and paying courier fees etc so doesn't really matter where the supplier is. Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted November 16, 2008 Report Share Posted November 16, 2008 the local animates should be able to order parts in ... usually takes a week to 10 days for the part to arrive provided it is available. Quote Link to comment Share on other sites More sharing options...
Howard Posted November 18, 2008 Author Report Share Posted November 18, 2008 Have you ever tried it ??. I have tried ordering stuff not all fish stuff at least 5 times in last 2 years you never hear back you ring up they don't know somebody will ring you but they never do. A real shame really as i like the stores they just don't seem to have a system set up for customer orders Quote Link to comment Share on other sites More sharing options...
phoenix44 Posted November 18, 2008 Report Share Posted November 18, 2008 lol i work at the palmy store occasionally so always manage to get what i need and what other ppl need,:lol: ask them to fill in the customer order sheet - they should take your details (and the ISC code). Quote Link to comment Share on other sites More sharing options...
ryanjury Posted November 18, 2008 Report Share Posted November 18, 2008 Maybe you should find the part you need here and contact brooklands direct and tell them the trouble you have having getting parts.. http://www.brooklands.co.nz/eheim/parts/index_0.htm They may or may not supply you with the parts direct but can probably tell you one of their retailers they can send it to.. Failing that goto another petshop? Quote Link to comment Share on other sites More sharing options...
peanuts Posted November 18, 2008 Report Share Posted November 18, 2008 Have you tried Hutt Pets in Lower Hutt - they have a range of parts at the store and what they don't have they will get in and ring. if you want to discuss fish items best to speak to Ben or Chris. Quote Link to comment Share on other sites More sharing options...
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