i cant understand why you havent loaded it up and confronted him face to face with tank in hand. it easy to fob you off when on phone, lot harder when you standin in front of him. if youre in the right stand tall and tell him so. show him what you mean about quallity, see if you can get some sort of agreement. Use this forum as leverage if you need to. ive seen lots of posts endorsing there work on here. so the longer this thread goes on then more people read it. not a good look for them at all.