Thanks I'll give that a try
Do you put the blue AND the black sponges in the top or just the blue one with the polypad? I've been told the black sponge is a carbon one. How do you hold the bioballs down without emptying the filter or do you empty the filter first because I don't want to lose the water in it?
The tank is brand new, just set up in October so there hasn't been any other filter in it.
I have another 4' x 2' x 18" tank with an undergravel filter and power filter and haven't had any problems with that. That tank has been running for the past 3 years or so. I only need to do a water change on that one about once a week, but with the Windsor 88 it's every couple of days!!
I've tried ammolock, filteraid, stress zyme, and any other potion that's on the market here in Britain!!
The only thing I can think of now is that the filter is faulty